COVID-19: Information & Updates
Joining forces during the coronavirus crisis. Delivery times, customer care and our special basic food supply collection updates that affect our shops and you as our customer.
Update 29.05.2020 07 a.m.
- Due to the current situation, deliveries to UPS Access Points are not possible at this time.
- Delivery with the National Post of Malta and Cyprus is no longer possible. Other delivery services are operating normally.
The health of our employees and respect towards our communities is of utmost importance to us as a company. In accordance with the regulations set in place by the Austrian government regarding the Coronavirus outbreak, we have reduced the numbers of on-site staff to the minimum to reduce the risk of infection. We also aim to contribute to curbing the spread of Covid-19 in Austria.
Our logistics team is therefore able to uphold normal operations and order processing as well as shipping are secured. We value transparency and thus we will do our best to keep you up-to-date as best we can.
The shipping times displayed on our websites are generally accurate. However, we kindly request your understanding should unexpected delays occur on part of our delivery company partners. If you are located in an area currently under quarantine, additional delays may occur which are unfortunately out of our control.
Basic Services for Household Goods & Staples
Through social distancing we, as a community, are able to reduce the risk of the virus spreading. Online purchases are thus a viable way to avoid having to leave your home, therefore, we have extended the product assortment in our shops to make everyday basic care products available for purchase. The product supply is sourced from the more than 100 000 products currently stored in our niceshops logistics centre.
With our one-stop shop offer for this special range of basic services, we aim to make life a bit easier for our customers during this unfortunate situation. As a customer, you now have the possibility to purchase everything needed from one single platform, cutting down on time searching for products and saving on additional delivery fees. Click on the button view our extensive special category for basic services.
Customer Service & Customer Care
As you may know from personal experience, professional customer support and customer service via email, chat and social platforms are important to us as a company. However, we ask for your understanding during this time regarding the availability of our customer care agents as we are at our limits in this regard.
Thank you for your understanding and assistance during these trying times.